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  Why is delight only a post-sale activity?   A)   Most interactions occur only after the sale   B)   Customer delight is actually ...

Why is delight only a post-sale activity?


 Why is delight only a post-sale activity?

  A)  Most interactions occur only after the sale
  B)  Customer delight is actually a pre-sale and post-sale activity
  C)  Trust can only be built after the sale
  D)  The customer delight pillars are only acceptable post-sale